Frigidaire Washer Fault Codes

 

 

Failure
Code
Condition
Check/Repair
F1 An Internal Fault in the Control Replace control if doesn't clear.
F2 A water temperature problem Check water temperature sensor. Readings should be more than 3K but not more than 163K. Measure resistance between pins 3 and 4 from the 4 wire plug off the control board. If the reading is same as the sensor readings replace control.  If not the same replace defective wiring.
F3 Water level problem caused by incoming or drain pump is not working Check pressure switch or tubing from pressure switch. Also check drain pump and blockage on drain
F4 The washer is not advancing through it increments Possible motor speed control or control board
F5 keypad problem Replace touch pad, keypad
do Drawer reed switch not closed Re close drawer , check reed switch and magnet
dr Door switch is not closed Replace door lock assembly if door is closed properly

 

The electronic controls of the 3.0 Cu. Ft. horizontal axis washers have self diagnostics codes built in that cover most products
failures.
Model differences:
• Better models have a digital readout display
• Good models do not have a digital readout display
In the Better Models line, the failure codes will appear in the display as an E followed by two numbers, a number and a letter
or two letters. The control will beep and the Door Lock, Wash, Rinse, Final Spin and Control indicator lights will flash.
Example: E14. To stop the flashing and beeping, the customer may touch the Pause Cancel button. The error code remains
stored in the control but once the problem is corrected, it does not effect the operation of the washer. If the failure is something
that the customer can correct (such as the water faucets being turned off), the washer will operate normally the next time it is
started.
In the Good Models line, the control signals the failure code by flashing the five indicator lights of Door Lock, Wash, Rinse,
Final Spin and Control for the first number or letter after the E and the Start indicator light for the second number or letter
after the E. When a failure occurs, the washer stops or pauses and the control beeps and flashes the five indicator lights to tell
the customer that a failure has occurred. To stop the flashing and beeping, the customer may touch the Pause Cancel button.
The error code remains stored in the control but once the problem is corrected, it does not effect the operation of the washer.
If the failure is something that the customer can correct (such as the water faucets being turned off), the washer will operate
normally the next time it is started.
To recall an error code,
• Wake the machine by pressing any button
• Wait 5 seconds
• Press and hold the Start and Pause Cancel buttons simultaneously
• All LEDs will go blank and after a few seconds the control will signal the stored code using audible beeps and blinking
LEDs. The control will repeatedly signal the code, as long as the Start and Pause Cancel buttons are pressed.
A two-second pause between repeats affords you the ability to make accurate counts to identify the correct error codes.
Please Note the following...... on a small number of washers with serial number prefix XC4,
if the previous procedure does not perform as specified, follow the option below:
• Follow all previous steps but instead of pressing Start and Pause Cancel buttons,
press and hold Options and Pause Cancel buttons.
If the washer is a Better Model, the error code will appear in the display. Troubleshoot problem by using charts on the
following pages.
If the washer is a Good Model, the five indicator lights of Door Lock, Wash, Rinse, Final Spin and Control will flash the
number of times for the first digit of the code and the Start indicator light will flash the number of times for the second digit.
Take separate counts of each indicator light, then repeat to confirm in order to be accurate in identifying the proper error code.
The code is obtained by counting the number of times the lights flash. Example E24: The five indicator lights would flash twice
indicating the 2 and the START indicator light will flash four times indicating the 4. The five indicator lights and the START
indicator light start flashing at the same time.
The control will pause for 2 seconds, then repeat the code as long as the two buttons are pressed and held.
Note: A letter appearing in the code stands for a number higher than nine:
A = 10 B = 11 C = 12 D = 13 E = 14 F = 15
Example Code F1: the first digit would be 15 and the second digit would be 1. If this code would appear on a washer in the
Good model line, the five indicator lights would blink fifteen times and the START indicator light would blink once. Troubleshoot
problem by using charts on the following pages.
Quick Check
If there is no error displayed and the washer momentarily starts then turns back off:
1. Listen for a relay closure inside the motor control shortly after the START key is pressed. If this happens, the
motor control has power.
2. Check the 5 pin connector wiring between the console control and the motor control.

Diagnostic Test:
The diagnostic test is performed by using the Program Knob. To START THE TEST:
• On non-digital display models, turn the Program Knob to start position, Drain/Spin.
• On digital display models, turn the Program Knob to start position, Touch Up. (NOTE: If the model has a timer dial that
can be rotated 360°, turn the Program Knob to start position, Drain/Spin.
• Press Pause Cancel to turn off LEDs.
• Within 5 seconds, press and hold the Option and Pause Cancel buttons until LEDs start sequentially chasing, then
release buttons.
1. All the LEDs will sequentially light. Pressing a button below a light cluster will light all the LEDs in that cluster at one time
to confirm functionality.
2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water
should enter through the detergent compartment.
3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water should
enter through the bleach compartment.
4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and cold
water should enter through the softener compartment.
5. Turn the program knob (4) clicks from the start position. The door lock solenoid will activate.
6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door can
be opened.
7. Turn the program knob (6) clicks from the start position. The washer will fill and tumble.
8. Turn the program knob (7) clicks from the start position. The washer will fill and spin (leakage test).
9. Turn the program knob (8) clicks from the start position. The drain pump and door lock solenoid will activate and the
washer will operate in high spin. SAFETY WARNING: If power is removed during this test, the door can be opened. To
prevent injury, DO NOT put your hands inside when the tub is rotating.
10. Turn the program knob (9) clicks from the start position. The control will signal the last error code.
Exiting Diagnostic Mode
There are two options for exiting the Diagnostic Test mode and returning the washer to normal operation:
a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR
b) Turn the program knob clockwise 2 or 3 clicks after the Start Position. Press Options and Pause Cancel buttons together
for a few seconds until wash cycle LEDs appear.
If a situation arises where you cannot exit the Diagnostic mode as described above and the bank of 5 LED’s on the
right end remain ON regardless of Program Knob position, a combination of pushed buttons may have caused the
control to enter a special factory test mode. Disconnect power to reset the control to return washer to normal
operation is this occurs.
To clear latest stored error code:
Place the control into Diagnostic test Mode.
• Turn the program knob clockwise 9 clicks from the Start Position. The control will signal the last error code.
• Press and hold the Options and Pause Cancel buttons for 3 seconds. The code will be cleared.
• Exit Diagnostic Mode to return the washer to normal operation.

     
Failure
Code
Condition
Check/Repair
E11 Fill time too long  Refer to test (1)
E13 Water leak in tub or air leak in air bell  Refer to test (2)
E21 Water not pumping out fast enough  Refer to test (4)
E23 Drain pump relay on control board failed  Replace control board
E24 Drain pump relay on control board failed  Replace control board
E31 Better models  Pressure sensor not communicating Refer to test (5) with control board
E35 Better models  Pressure sensor indicates water overfill. Refer to test (6)
E36 Control board problem  Refer to test (2)
E41 Control board thinks the door switch is open  Refer to test (7)
E42 Door remains locked after cycle is completed  Refer to test (8)
E43 Control board problem  Replace the control board
E44 Control board problem  Replace the control board
E45 Control board problem  Replace the control board
E46 Control board problem  Replace the control board
E47 Board thinks the door PTC circuit is open in spin  Refer to test (9)
E48 Board thinks the door PTC circuit is closed  Refer to test (9)
E52 Bad signal from tacho generator  Refer to test (10)
E55 Motor overheating  Refer to test (11)
E56 High motor current  Refer to test (11)
E57 High current on inverter  Refer to test (11)
E58 High current on motor phase  Refer to test (11)
E59 No tacho signal for 3 seconds  Refer to test (12)
E5A High temperature on heat sink  Replace the speed control board
E5B High temperature on heat sink  Replace the speed control board
E5C High temperature on heat sink  Replace the speed control board
E5D Communication problem  Refer to test (13)
E5E Communication problem  Refer to test (13)
E5F Communication problem  Refer to test (13)
E66 Heating element relay failure Refer to test (14)
E67 Input voltage on microprocessor incorrect  Replace the control board
E68 Current leakage to ground on heater or fuse opened Refer to test (14)
E71 Wash NTC failure (Tub Heater) Replace control board or wire
E74 Wash Temoerature does not increase Place NTC in correct position
E75 Better models only  Water temperature sensor circuit  Refer to test (14)
E76 Better model only  NTC temperature for the cold water Hot and cold water hoses valve over the limits switched
E82 Console control problem  Replace the control board
E83 Console control problem  Replace the control board
E91 Communication error between UI board and control board  Check wiring
E93 Console control problem  Replace the control board
E94 Console control problem  Replace the control board
E95 Communication error  Replace the control board
E97 Console control problem  Replace the control board
E98 Console control problem  Replace the control board
EB1 Incoming power frequency out of limits  Refer to test (15)
EB2 Incoming line voltage above 130 VAC  Check voltage at the outlet. If below 130 VAC, replace the control board
EB3 Incoming line voltage below 90 VAC  Check voltage at the outlet.  If above 90 VAC, replace the control board
EF1 Clogged drain pump  Unclog the drain pump
EF2 To much soap  Advise customer to reduce the amount of soap they are using
EBE Console control problem Replace the control board
EBF Console control problem Replace the control board
EF5 NTC temperature for the hot water valve over the limits  Hot and cold water hoses switched

Tests

Test
Check
Correction
Test 1 1. Is the incoming water flow normal?

Yes. Go to step (4).

No. Go to step (2).

  2. Are the incoming water faucets turned on?

No. Turn water faucets on.

Yes. Go to step (3).

  3. Is the incoming water pressure above (30) psi?

No. Have customer correct pressure problem.

Yes. Check for kinked or blocked incoming water hoses, clean the incoming water screens. If problem still remains, replace the water inlet valve assembly.

  4. Does the fill water continue to enter the washer?

Yes. Go to step (5)

No. Go to step (6)

  5. Remove power from the washer. Did the water fill stop?

Yes. Go to step (6).

No. Replace the inlet water valve assembly.

  6. Good models, check the pressure switch.

Pressure switch checks good. Go to step (8). Defective, replace the pressure switch.

  7. Better models replace pressure sensor. If this did not correct the problem, go to step (8).
  8. Replace the control board.  
Test 2 1. Is the washer leaking water?

Yes. Correct water leak.

No. Go to step (2).

  2. Is there an air leak in the air bell system?

Yes. Correct the air leak problem.

No. Go to step (3-4).

  3. Good models check the pressure switch.

Pressure switch checks good. Go to step (8).

Pressure switch checks bad. Replace pressure switch.

  4. Better models replace pressure sensor. If this did not correct problem. Go to step (8).
  5. Replace the control board.  
Test 4 1. Check the drain hose for restrictions.

Restriction. Correct problem.

No restriction go to step (2).

  2. Start the washer and check for 120 volts at the drain pump.

Zero. Replace the control board.

120 volts. Remove the pump and check for blockage. If blocked remove the restriction. If not, replace the pump.

Test 5 Inspect the wiring between the pressure sensor and the control board.

Defective wiring. Correct wiring.

Good wiring. Replace the pressure sensor. If this does not correct the problem replace the control board.

Test 6 1. Is the water level above 4.5 inches?

Yes. Go to step (2).

No. Go to step (4).

  2. Does water enter the washer continuously?

Yes. Go to step (3).

No. Replace the control board.

  3. Remove power from washer. Does water stop coming in?

No. Replace water valve assembly.

Yes. Check wiring to water valve for shorts. If wiring is good replace control board.

  4. Replace the pressure sensor switch. Did this correct the problem?

Yes. Problem solved.

No. Replace the control board.

Test 7 1. Is the loading door closed?

No. Close the door.

Yes. Go to step (2).

  2. Disconnect the plug from J2 on the control board and check for continuity between the pins in the plug.

Open. Check the door strike. If good, replace the door switch assembly.

Closed. Replace the control board.

Test 8 1. Remove power from the washer. Wait one minute. Can you open the door?

Yes. Replace the control board.

No. Replace the door switch assembly.

Test 9 1. Remove the door lock assembly and measure the resistance of the PTC.

Shorted or open. Defective door lock assembly.

Reads around 1500 Ohms. Defective control board.

Test 10 1. Disconnect the plug from the drive motor and measure the resistance pins 4 & 5 in the motor.

If the reading is between 105 & 130 Ohms, replace the speed control board.

If the meter reads other than between 105 & 130 Ohms, replace the motor.

Test 11 1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free?

No. Replace the motor.

Yes. Go to step (3).

  2. Spin the tub pulley. Does the tub spin free?

No. Check the tub bearings.

Yes. Go to step (3).

  3. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3). All readings should be between 4 and 6 Ohms.

If the readings are correct, replace the speed control board.

If the readings are incorrect, replace the motor.

Test 12 1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free?

No. Replace the motor.

Yes. Go to step (3).

  2. Spin the tub pulley. Does the tub spin free?

No. Check the tub bearings.

Yes. Go to step (3).

  3. Disconnect the plug from the drive motor and measure the resistance between pins 4 & 5 in the motor.

If the meter reads other than between 105 & 130 Ohms, replace the motor.

If the reading is between 105 & 130 Ohms, Go to step (4).

  4. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3). All 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3). All readings should be between 4 and 6 Ohms.

If the readings are correct, replace the speed control board.

If the readings are incorrect, replace the motor.

Test 13 1. Communication problem. Check the wiring between the control board and the speed control board.

If the readings are incorrect, replace the motor.

Wiring bad. Correct wiring problem.

Test 14 1. Check the resistance of the NTC. Is it around 50K ohms? No. Replace the water inlet valve assembly.
Test 15 1. Have the power company check the frequency of the incoming power. If correct, replace the control board.